Solution Planner
HSL don’t believe in templates or scatter gun solutions but we do believe that the development of a solution is a collaborative, creative process and will work with you to develop bespoke service communications. It’s the only way to make sure that the service is as unique as the people who will be using it. Please work through our Solution Planner to give us the starting point in terms of what you would like to find out more about. We will get back in touch with you as this is just the first step towards finding out more about building your perfect Enterprise Solution.
Step 1 of 3 - Sector
Step 2 of 3 - Uses
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Property Finder
 
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Property Management
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Emergency Alerts
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Health & Safety Alerts
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IT Alerts
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Manage Staff
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Bespoke
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Access All Areas
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Increased Productivity
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Instant Access
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Job Allocation
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Optimise Property Assets
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Staff Alerting
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Work Life Balance
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Bespoke
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Account Information
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Stock Alerts
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Sales / Promotions
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Security Control
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Staff Alerting
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Mobile Ticketing
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Bespoke
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Crop Rotation
Farmers all over the world are already using text messaging services to get the latest information from databases on the most suitable varieties of maize and other crops for planting in the conditions of their particular geographical area.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Equipment Sharing
From breeding stock that's come into season and supply chain equipment sharing to crop rotation planning and storm fronts coming in, we can supply bespoke communication solutions across the UK.
Our mobile communications services can include simple text to pictures and videos and can present a variety of specialist notifications. Farmers may want to notify other farmers of equipment they need or are able to share and this may be critical in a weather window that may last just a few hours on the same day the text is sent out. We can help with one of our mobile solutions.
A mobile phone does not have the same barriers to access as other forms of technology and is simple, inexpensive and convenient to use. Access to mobile networks is now widely available, even in the most remote areas. Soon it will be possible for everyone and - just as importantly - everything to be connected.
If this sounds like something that you would want to get connected to, simply "Click the Tick".
Market Price
The farming community has had to embrace technological change to improve operational efficiency and productivity and some just to survive in the current economic climate.
Our services are used worldwide for a variety of critical uses in farming. Farmers have come to rely on text messaging for notifications of current market prices and trends each day before taking their produce to market, making all the difference to their profit potential from one day to the next. From water monitoring to animal migration pattern monitoring in the UK or globally, we have a mobile communication service to help.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Weather Alerting
There are few greater challenges facing farmers in the world today than climate change and mobile technology is being increasingly used to get crucial information out to farmers wherever they are in the world to help protect against these climate risks.
A text in Kenya could be an alert that a severe storm is approaching a village. The herder can react instantly, finding shelter nearby for his animals, which can later emerge safely from the storm, protecting his vital food source and livelihood.
Such a scene will be played out increasingly in the future, in regions across the world, where the livelihoods of rural inhabitants are critically dependent on weather and climate. Some are peasant farmers who depend solely on rain for their crop production where a single extreme event such as a major flood or prolonged drought can not only cause loss of life, but also economic setbacks equivalent to years' worth of development.
As climate change intensifies, bringing more extreme weather, as well as seasonal and longer-term changes, effective adaptation for rural regions of the world will depend on timely and accurate advance information. Early warnings enable farmers to shelter their animals and protect their income and families.
Today, farmers all over the world are turning to mobile communications as the ideal medium to keep up-to-date with vital weather and temperature alerts.
If you would like to find out some more information on how we can help, "Click the Tick" now.
Bespoke
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Budget Tracking
It is widely agreed that mobile banking is becoming more important as consumers continue to embrace the technology as part of their daily lives. 70% of consumers state that the most important mobile banking features are the ability to track budgets and expenses. With this in mind, banks have a great opportunity to deliver superior customer service, increase customer loyalty and ultimately retain customers.
By allowing customers to access their accounts on the move and as they spend gives customers greater control and helps them manage their money more successfully. This is particularly crucial when you take into consideration current challenges people are facing today and the continued pressure to save money wherever possible.
To find out more about the mobile banking solutions available, please "Click the Tick".
Information Alerts
Text message banking alerts can be used for a wide variety of purposes such as informing customers that new statements are available to view online, when credit cards are due for payment or direct debits are due to come off their account, when customers are approaching credit limits, account changes and promotional information. These type of alerts can be invaluable as it helps customers track and manage their money on the move from any location and at any time, making banking even more simple and convenient.
Not surprisingly, banking SMS alerts have been found to enhance customer loyalty and attract new customers. This is crucial considering the competitiveness of the banking market today. The ath Power 2012 Mobile Banking study found that only about 1 in 8 mobile banking customers stated they would switch banks within 2 years compared to 1 in 5 within the general customer group. Furthermore, the quality of mobile banking was a key consideration for the most affluent and small business owners when deciding which bank to select. Therefore, information alerts can help banking firms attract and retain customers.
To find out more about the mobile banking solutions available, please "Click the Tick".
Investor Alerts
The stock market is a fast paced and pressurised market where calculated risks are taken based on the information available at the time. It is important that information is relayed reliably and securely. You would not want a competitor knowing any information which could potentially help them and work against you.
To trade successfully, every second can make a difference. When something happens in the market, you need to act swiftly in order to profit from it. SMS alerts provides real-time notifications to investors about changes in the market, with the ability to also advise investors on how to respond to breaking news as it occurs and capitalise on market movements immediately. Investors can then direct share traders to buy or sell shares via return SMS, and complete the deal in seconds.
In an industry where every second can count, this can prove to be an extremely effective tool. To speak to a consultant on how we can help you utilise on mobile opportunities, please "Click the Tick".
Mobile Money
Banking customers can use their mobile phones for a wide range of banking purposes such as P2P transfers, withdraw money, pay for goods and pay bills by SMS.
This is radically changing the structure and perceptions of banking. Branches are being viewed more as an aid to online and mobile banking rather than a first port of call as mobile helps make the whole process simpler, neater and more convenient. Customers no longer have to make the often time intensive journey to a branch and wait in a seemingly never ending queue to make a straightforward banking transaction. Now, customers can bank on the move, from any location and more importantly any time.
Mobile banking is also changing the way in which we pay for goods and access funds. RBS for instance allow customers to withdraw up to £100 at cash machines using a mobile banking app on their smartphone. Barclay's Pingit allows customers to send and receive money using a mobile number. FNB allow customers to pay for bills using a simple text message. NFC technology is enabling goods to be bought by "swiping" a smartphone.
It's also important to consider apps which can help connect banks to customers and make processes even more effortless. Halifax for example have an app for mortgages which enables customers to calculate repayments, research the local area and access home buyer guides. One of the primary motivators for creating this app was due to research indicating that more and more buyers intend to house hunt using their smartphone in the future.
Mobile banking is continuing to be recognised as an important tool for financial firms around the world as customers continue to embrace advancements in mobile banking. Spending on mobile and online innovation this year is expected to rise considerably which means more financial firms will enter this arena and further developments should occur.
To help make sure you are not left behind and fully take advantage of the opportunities mobile banking is generating, please "Click the Tick".
Security Alerts
Unfortunately, security breaches do still occur even with advancements in banking security. An estimate from the National Fraud Authority's third Annual Fraud Indicator (AFI) stated that the cost of fraud in the UK has now risen to a massive £73 billion a year. It is therefore even more critical that banks and finance companies make security and fraud prevention a number one priority.
SMS alerts is a reliable and effective tool that banking firms can use to tackle these issues. With virtually everyone in the world having a mobile phone, and estimates that generally all messages are read in a matter of minutes, SMS communications allow banking institutions to reach customers anywhere and at any time. This is essential when you have people moving from one place to another, and is particularly critical for people located in remote areas.
Even better, this means that accounts can be monitored in real time helping to avert security breaches and resolving any issues quickly when they do arise. For example, banks can use SMS to send customers secure passwords when they set up a new direct debit via their online banking facility. In order to complete the process, customers are required to enter the password online, helping prevent fraud from occurring in the first place. Customers can then also flag up any changes attempted to their account without their knowledge.
SMS security alerts are also nurturing relationships with customers. By making customers instantly aware of any security concerns and putting in place additional safety steps, customers can rest assured that their information is being protected. Customers can set up their own security alerts as well allowing them to control the type of information they receive and how regularly they receive it which has made great steps in enhancing overall customer satisfaction.
To find out more about the mobile communications solutions that are available to help your financial firm, please "Click the Tick".
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Property Finder
Halifax, as reported in The Financial Brand.com, estimated that buyers will use their smartphones three times more than they are at the moment to purchase their next property over the next 5 years.
Estate agents are therefore quickly realising the benefits of mobile technology and are building apps to catch new customers, improve their brand image and increase loyalty.
Estate agents and lettings firms are also increasingly using SMS mobile messaging as the quick and easy way to provide prospective buyers and sellers with details regarding property availability, interest from viewers and updated information on the progress of house sales and purchases.
To find out more about how this solution can help you, please "Click the Tick".
Property Management
In property management, there is a high volume of communication between landlords/agency and tenants. Much of this communication can be over late rental payments, tenants informing landlords when something requires attention such as a broken washing machine and landlords informing tenants when workmen will be on the premises. SMS can prove to be a cost-effective way to communicate with the relevant parties and gives peace of mind as you can rest assured that messages are most likely to be received and read. It also helps sweep up issues quicker by making the communication instantaneous.
Wish to know more? Then please "click the tick".
Emergency Alerts
Due to working conditions in the construction industry, weather can have a huge impact on projects. Therefore severe weather such as snow and ice can delay a project and result in workers having to be informed that the job has been cancelled. Being able to communicate instantly with employees is therefore a must as you do not want your staff trying to make it in when conditions are poor.
Think about it. Imagine having to call all your workers in the morning to let them know that a job has been cancelled or changed. What is the likelihood that you will be able to phone them all and speak to them, and if you do, what are the chances that you remain calm throughout?! Now imagine that you can contact every single worker at once using a straightforward and hassle free text message.
Another great use of SMS is to alert you in the case of an emergency on a building site. For example, an SMS alert can be sent out to you when a smoke alarm is activated on a building site, allowing you to respond much more quickly.
Another company is using this service for their emergency alert warning system. They operate in a remote mine where tropical cyclones and potential Tsunamis are a real threat to employees and the local community. Using HSL's mobile messaging technology they are able to activate a command which triggers a siren installed in 10 locations around a mine. Once employees have evacuated, they are then able to issue text messages to employees to give them further, more specific notifications.
Sound interesting? To learn more about this solution, please "Click the Tick".
Health & Safety Alerts
Health and safety awareness is a crucial factor in construction. According to HSE, construction "remains a high risk industry. Although it accounts for only about 5% of the employees in Britain it still accounts for 22% of fatal injuries to employees and 10% of reported major injuries."
It is therefore paramount that employees follow health and safety procedures and supervisors must be aware of their responsibilities to staff. By law, certain aspects of health and safety must be communicated to staff. Health and safety procedures can range from manual handling, electrical safety, site transport safety to excavations. Communicating a wide range of health and safety procedures to a remote workforce can seem an often daunting task.
A simple yet effective way to update staff on health and safety procedures is by sending a simple text message. You can rest assured staff are more than likely to read it - SMS has over a 90% open rate after all - and you can reach them wherever they are in the world.
Interested? Then "Click the Tick" to learn more.
IT Alerts
Meeting project deadlines and managing costs is of upmost importance in construction as they handle multi-million projects. A system failure can often result in losing thousands of pounds as projects are delayed which is just not acceptable.
IT alerting via SMS will notify companies immediately of any system issues to help them resolve problems quickly and effectively and ultimately reduce the number of lost hours.
To find out more about how this solution can help you, please "Click the Tick" to learn more.
Manage Staff
One of the most challenging aspects in construction is managing workers and sub-contractors as they work mostly remotely on site. How successfully staff are managed can ultimately impact on whether your project runs on time or not.
Mobile services can be used to alert staff of cancellations or postponements to scheduled work or the non-delivery of essential supplies and redirecting them to another job. It can also be used to ask all employees whether they can work overtime and you can rest assured that all staff have received the message and response speeds are likely to be far quicker.
Workers can also send timesheets by SMS and request materials directly, thus removing the need for time-consuming paperwork or worse, taking them off the job to find a laptop.
To find out more about how our messaging solutions can help you manage your workforce more effectively, please "Click the Tick".
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Distance Learning
SMS offers educational institutions the ability to enable e-learning for distance learners all over the world. Rather than having to access a computer or wait for postal deliveries, course information, web pages and updates can all be pushed to the student's mobile where they can view and study the information whilst travelling or when they have some spare time. It is far more convenient and enables students to fit studying into their everyday life with ease.
Our mobile communications are easily integrated and we can work with your organisation to ensure that the solution you choose is bespoke and fits entirely with your mobile communication needs.
Why not "Click the Tick"?
Keep Parents Informed
Keeping parents informed about any issue relating to their child is a key part of the education process. Not only do parents need to receive information regarding their child's progress or school events but they also need to be quickly alerted if there is an issue at school or the child has failed to attend school. Schools and similar education institutions such as nurseries must also advise parents as soon as possible that they should not bring their children to school in the event of worsening weather conditions or if there are building / structural problems.
Making contact with parents in these instances can be a resource intensive process and one which can take a considerable length of time if someone needs to phone around and speak to all contacts.
Most people nowadays carry their mobile phones with them and are immediately contactable on their mobile, but more importantly they can be contacted by SMS text message. SMS text messaging is an instant and extremely powerful tool for contacting a large number of people simultaneously which can be easily integrated into school technology.
Give our mobile communications a try and you'll see for yourself the benefits that using mobile can bring. Just "Click the Tick".
Staff Communications
SMS can be a great way to communicate with your staff. Instead of using the school tannoy why not send bulletins and reminders to key staff members through text as well as coordinate your non-teaching staff around the school grounds. This can include updating teaching assistants and pupil support staff on pupil developments and perhaps where some pupils require additional attention during class.
Mobile communications can also be combined with your school's existing email software to allow multichannel communications. This improves response rates and helps to ensure that all staff receive information they might otherwise forget to view if away from their desks. Some teachers also use SMS for providing absenteeism reports or for communicating with parents.
Why not "Click the Tick" to find out more?
Student Updates
Interested in adding mobile communications to your student communication options? Mobile communications are very successful in passing on important information to staff and students and work with other existing forms of communication such as letters, email, social networking sites (Facebook and Twitter) and the University's website. SMS offers quick and convenient delivery and as is particularly relevant as most students have their phones with them all the time and regularly check their messages.
Typical examples include sending reminders about clubs and societies as well as reminders about tests, exams or coursework. Mobile communications can even be used for receiving student feedback on courses, tutorials or lunch menus!
Text messaging is also very effective in reaching people in times of an emergency. There are a number of different scenarios in which students need to be updated for instance if there is a fire or outbreak or even just a lecture room change. Some universities in the US are now using SMS as means of keeping students safe on campus given recent events.
As universities strive to reduce costs whilst encouraging students to take up further education mobile communications offers the solution to these issues in a simple, low cost yet highly effective manner.
To learn more about the benefits mobile communications can bring to your organisation "Click the Tick".
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Contacting Staff On Call
How can you easily contact doctors on call or other medical members of staff who are constantly on the move? In 2011 the NHS employed over 143,000 doctors, 370,000 qualified nursing staff and over 38,000 managers with the number of doctors increasing by an annual average of 3.7%. In the past pagers were the preferred method but as technology develops and an increasingly high number of people adopt smartphones, text messaging has revealed itself as a more effective and convenient method of communication.
Messaging enables a quick and convenient method of 2-way conversation and can originate from a centralised location thus ensuring streamlined health communications. Our mobile services can be used to easily and quickly alert either just one contact or a group of contacts simultaneously.
Why not give us a try and see the results for yourself?
mHealth
Are you looking to bring value through technology to your healthcare services? Mobile eHealth or mHealth broadly encompasses the use of mobile telecommunication and multimedia technologies within the healthcare sector. This type of mobile technology is now being offered to improve the level and value of services provided by health clinics and hospitals.
By allowing patients to contact family and friends or even order meals via text, without the risk of the technology affecting the performance of other hospital equipment, the overall patient experience is improved. Hospital staff can even streamline practices such as bed management, recording patient details and nursing communications.
Mobile apps in particular are set to transform the healthcare industry in the coming years. In 2012 the number of global mobile health apps reached 247 million and is expected to continue growing at rapid rates. Recent developments within smartphone applications have created new and interactive ways of communicating between patients and healthcare providers.
Our services offer high quality mobile interaction and are excellent for enhancing engagement. Why not "Click the Tick" and give it a try?
Patient Communications
Are you a medical professional or do you work at a clinic or centre and wish to enhance the communication process with your patients? Perhaps you wish to help remind them of appointments or when to take medication. You may even have patients who are hard of hearing or with limited mobility who would appreciate being contacted by text instead of post or the telephone.
In an industry where customer care and attention and with the rising popularity of mobile telephones and the increased desire to be kept up to date are paramount it is crucial that the most effective communication methods are utilised. Our mobile communications are ideal for managing and improving patient communications. With the total number of outpatient appointments in 2010/2011 greater than 87million, not only will improving communication benefit patients but it will also result in reduced missed appointments thus increasing efficiency and cost savings.
Why not "Click the Tick" and give it a try?
Policy Alerts
Do you wish to send alerts to your customers regarding their policy renewal dates, premium due dates or small changes to policy terms? The possibilities for using mobile communications within the health insurance market are vast.
In January 2011, around 6.9 million people in the UK had private medical insurance. Why not keep your customers notified by SMS instead of traditional postal methods? With 97% of mobile subscribers likely to read an SMS (text) message within 15 minutes of receiving it, SMS is clearly a quick and successful way to reaching your target audience.
Mobile communications can even be tailored based on the customer profile and bring added value to the customer service at a marginal cost. The communications will be highly effective as 92% of adults in the UK personally own/use a mobile phone, and will almost always have their phone with them.
Why not "Click the Tick" and give it a try?
Remote Monitoring
Remote monitoring of patients can greatly diminish costs by reducing the amount of time the patient spends in hospitals and also by lowering the frequency of follow-up visits to the doctor or medical professional.
In recent years, the adoption of mobile technology has been rapid and broad across the industry however sharing sensitive information can be a tricky process. Emails can be intercepted, calls overheard and post can be lost.
According to Berg Insight, 2.8 million patients globally were keeping on top of their health from home via dedicated web-connected monitoring devices at the end of 2012. Therefore the need for encrypted, audited secure communications is clear.
Mobile communications can be easily used to meet this need thus increasing the security of the message content between sender and recipient.
Why not "Click the Tick" and give it a try?
Bespoke
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Green Communications
Manufacturers can often face fierce criticism in regards to pollution and damage to the environment. Going forward, it is expected that more effort will be made in this area to lessen the negative impact on the environment. One of the great things about mobile communications and SMS messaging in particular, is it greatly cuts paper based communications and helps companies become more green.
For example, remote staff can submit time sheets by SMS and customer communications can be sent by SMS rather than paper based.
Why not give us a try and see the results for yourself?
Increase Efficiency
It is crucial that manufacturers make the best use of their time and seek improvements in efficiencies wherever possible. Managing your workforce effectively is just one way to increase efficiency.
SMS can be used by staff to communicate immediately with management on job status and work completed. This helps improve management of resources and manage supply chain effectively.
Another great use of SMS is to communicate with employees. A common occurrence in manufacturing is asking staff to work overtime to get jobs out the door. SMS allows you to send a message to all employees and rest assured that they will receive the message and respond quickly. Wherever your staff are, the chances of them not being near their mobile phones are slim. This helps ensure you have enough staff to complete jobs and saves you time as you do not have to phone around everyone.
Mobile communications can also be used to manage your supply chain. For example, you can be alerted when deliveries arrive to help ensure jobs are processed on time and when they have been completed you can send alerts to partners and customers informing them immediately that orders are on their way.
Please "Click the Tick" to learn more.
Keeping Safe
Similar to the construction sector, health and safety awareness is crucial in manufacturing. According to HSE over the past 5 years manufacturing has had an average of 31 staff accidents that resulted in more than 4,500 major injuries and around 19,500 injuries that resulted in staff being off work for 3 days or more along with workers health also being affected as a result of workplace exposure.
It is therefore paramount that employees follow health and safety procedures and supervisors are aware of their responsibilities to staff. By law, certain aspects of health and safety must be communicated to staff. Health and safety procedures can range from manual handling, lifting and carrying, noise to working with machinery. Communicating a wide range of health and safety procedures to your entire workforce, regardless of how many locations you are in, can seem an often daunting task.
A simple yet effective way to update staff on health and safety procedures is by sending a simple text message. You can rest assured staff are more than likely to read it - SMS has over a 90% open rate after all - and you can reach them wherever they are in the world. "Click this Tick" to learn more.
Plan Successfully
Planning and multi-tasking are two crucial aspects for any manufacturer. They must ensure new products launch on time and within budget and existing orders reach the customer when they are meant to. Delays can be costly.
With technology playing a large role in the production of products, it is vital that systems run how they are meant to and keep running! IDC Manufacturing Insights states that M2M is set to increase as manufacturers look to enhance productivity within factories and across the supply chain. M2M makes it possible to monitor processes and systems and has the ability to send alerts if there is an issue or a system failure, helping to rectify issues quickly and decreasing down time substantially.
Please "Click the Tick" to learn more.
Bespoke
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Access All Areas
Emergency Services and Public Sector bodies respond to calls for assistance in major cities and in rural market towns and villages right across the UK every minute of every day.
It's easy to understand why mobile communications services play a crucial role in making sure that their services are operating with maximum speed and efficiency, making every second count.
Old systems can always be improved. For instance, are you working with a directory that needs to be frequently updated as people move between places of work e.g. stations, hospitals and firehouses etc? Or do your helpdesk engineers have to travel regularly between sites to connect desk phones to complete a complex operation that often requires a lot of reprogramming? Does everyone have access to voicemail, or could employees miss important messages if they were away from their desks or working away from their normal locations.
Emergency Services teams up and down the country want to deliver a better service, reduce costs and get more from their internal and external communications systems. That's where we come in.
Employees can simply open their email inbox to read received messages.
You will also have created a highly resilient infrastructure that ensures you have business continuity in the event of a problem, providing the best possible service to the public.
Simply "Click the Tick" to find out more.
Increased Productivity
Cost rationalisation, outdated systems, and increasingly complex regulations - these are some of the most significant challenges faced by public sector organisations.
We can help by analysing your mobile communications set-up, and recommending ways to improve it, which could increase productivity and save money.
Remote access to email and applications will help staff make well-informed decisions and complete administration work during the day rather than on their return to the office leading to a significant increase in productivity. Spare minutes between meetings will be more productive, travel time will fall and time with clients and customers will rise.
If this sounds like the service for you, "Click the Tick" to start your journey to increased productivity.
Instant Access
If you want your employees to be able to upload, view and manage data when and where they need to, rather than waiting until they return to the office this is the package for you.
Our reliable, secure mobile communications services will improve services by helping staff make well informed, timely decisions and raising the quality of communications between colleagues and customers.
We can help by analysing your mobile communications set-up, and recommending ways to improve it, which could increase productivity and save money. "Click the Tick" to get started.
Job Allocation
Given the huge size and geographical spread of any one local authority's territory and the constant drive to make tight budgets stretch further, councils have been looking closely at mobile working as one area of improving front line services and developing a more productive and streamlined workforce.
Have your employees followed a traditional work pattern for decades, arriving at depots/site offices spread across the region, picking up work, travelling to each job and then returning to the depot/site office? That's where we come in.
Recent research showed the Council officials estimate that the paperwork created by even the most simple of jobs would pass through no fewer than 11 pairs of hands from the beginning to the end of the administration process. It's fairly obvious that opportunities to improve productivity and cut costs are being missed.
Using our mobile communications services there is a huge opportunity to transform the way your people work, from the number of jobs that could be completed each day to the way you procure supplies.
We provide a solution to give you reliable mobile communications services with all the functionality you need with 99.9% guaranteed reliability and connectivity across our territory.
Our solution is a flexible, easy way for mobile workers to be productive and stay connected, wherever they happen to be. It will enable staff on the road to access back office systems through a simple to use application on any mobile device. This means back office and call centre staff can stay in touch with the team on the road and to send them directly to their next job without returning to the depot.
You will also be able to identify which items in any given council workers van were most frequently used - and to use this information to guide procurement decisions, buy items in the right quantities, standardise products and reduce waste and ensure they didn't run out by ordering in advance.
You can also benefit from a huge reduction in the amount of paperwork generated too as the details of each job are now transmitted electronically as tasks such as scheduling, stock control, billing and timesheets are now all taken care of through the mobile device. This will also greatly reduce the internal resources previously committed to these areas.
"Click the Tick" if you want to create savings and efficiencies.
Optimise Property Assets
Cost rationalisation, outdated systems, increasing employee demands, and increasingly complex regulations - these are some of the most significant challenges faced by public sector organisations.
We can help by analysing your mobile communications set-up, and recommending ways to improve it which could have the added benefit of promoting flexible working for your staff, increasing their productivity while freeing up office space or even whole buildings thus cutting spend.
You could be thinking about introducing hot desking for some of your people who work at multiple sites. This is perfectly simple to do when you have our services. All your staff would have to do is access their email remotely. You could also have employees take advantage of working flexibly from home in the same way, using their home broadband connection, without clients being aware they're not in the office.
With our mobile communications services, you really could even lower building costs or reorganise office space to optimise use while meeting the needs of flexible work patterns and locations.
This is the solution for you. Simply "Click the Tick" to find out more.
Staff Alerting
How do you get hold of your staff in an emergency or even just to let them know you have changed their shift or need them in work. Are you relying on a big telephone list? Why not use our staff alerting service. It is a bespoke package that will guarantee delivery and acknowledge receipt.
In a world that is rapidly becoming more and more technologically advanced, it is important for our public sector clients to refine their communication channels to ensure that critical business systems like servers, desktop computers and other technology are operating as required 24 hours a day.
This might not be such a problem during work hours when there are specialists about but a crucial equipment failure at 3am can mean the difference between spending or saving money. Do you have staff you can get hold of and be guaranteed they are coming in?
One option may be to send an email out to staff either automatically or manually, but at 3am the chances are the person you need most in the world is fast asleep and not in front of their computer.
A recent mobile phone study revealed that in 2012, there are now almost 6 billion mobile phone subscriptions in use across the globe. As these staggering statistics indicate, mobile phones are now used so extensively that SMS Alerts would be the ideal tool to use when trying to reach the support staff on call.
We have established a solution which is an excellent platform to use when communicating important messages to your staff. "Click the Tick" to find out how we can help.
Work Life Balance
If you want your employees to spend more time on rewarding work, and less time travelling we can create a bespoke mobile communications service for you. Flexible hours and home-working options support a better balance between personal and professional commitments and you are more likely to attract and retain employees.
To find out more, "Click the Tick" and we will contact you to discuss your requirements.
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Account Information
Want to catch up with the competition? Think about going green and doing your CSR Strategy a power of good into the bargain. Your customers can get the same information except they will get them faster and more securely. And, by them choosing paperless, you opt for a greener company.
You could think about email alerts and alert your customers about their most recent purchase information, balance on their card or remaining credit.
Perhaps you want to keep an eye on customers who have been having difficulties keeping their payments up to date and you want to remind them to have money in their account or even extend a number to them to call for help and advice.
The answer is just a step away. "Click the Tick" and find out how easily we can help.
Stock Alerts
Retail is a competitive market. If your product is out of stock, shoppers can easily check another store with a few clicks of the mouse or by walking a few hundred yards to another store. Customer and cash, lost.
Our bespoke solutions allow you to set alert triggers to notify any designated person via SMS text message sent to their mobile phone or email address.
Transactional-based triggers allow alerts to be set up based on when inventory levels get too low, when assets are disposed, and the like. Our trigger alerts allow alerts to be set up based on when checked out items become overdue, when warranties expire, when purchase orders are created, etc. The possibilities are endless.
Do you know or need to know how long assets have been deployed? Which of your assets are under utilised because they have been sitting on the shelf? These questions are easily answered by using our services, which quantifies the important time duration of these assets. We also always present your information for you in a usable way.
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Sales / Promotions
Successful retailers are definitely seeing texting as a new marketing frontier and know that customers are more likely to open a text message than an email, and that their customers will respond to a text within 1 to 3 minutes of receiving it. Research on text marketing backs up this promised success. A 2011 study found that nearly 34% of customers who received a text message from a store ended up visiting that store in person or online.
In 2012 75% of under 16s owned a mobile phone and it rises to 96% of 18 to 29 year olds and this trend shows no signs of slowing down.
Our mobile communications services can include simple text to pictures and videos and can present a variety of special offers whether vouchers, notifications or customer rewards. Occasionally retailers will offer "flash" sales, notifying customers of a discount that will be valid for just a few hours on the same day the text is sent out.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Security Control
Can you respond to an emergency quickly and effectively? What about a shop lifter? Are your security and front line staff still relying on radios? Some of your competitors are already using our services to save lives, time, assets and their money.
Whether you need to quickly call in key personnel and maybe even emergency response teams or just want to quickly inform management and administrators about an issue, our services can help.
Even if you just need to speak to contractors, or your suppliers, you can accelerate the communication process significantly and allow your staff to focus on the next task.
If you want to ensure that everyone gets a consistent timely message we can help. "Click the Tick" to find out more.
Staff Alerting
How do you get hold of your staff in an emergency or even just to let them know you have changed their shift or need them in work? Rely on a big telephone list? Why not use our staff alerting service. It is a bespoke package that will guarantee delivery.
In a world that is rapidly becoming more and more technologically advanced, it is important for businesses to refine their communication channels to ensure that critical business systems like servers, desktop computers and other technology are operating as required 24 hours a day.
This might not be such a problem during work hours but a crucial equipment failure at 3am can mean the difference between winning and losing business. Do you have staff you can get hold of and be guaranteed they are coming in?
One option may be to send an email out to staff either automatically or manually, but at 3am the chances are the person you need most in the world is fast asleep and not in front of their computer.
A recent mobile phone study revealed that in 2012, there are now almost 6 billion mobile phone subscriptions in use across the globe. As these staggering statistics indicate, mobile phones are now used so extensively that SMS Alerts would be the ideal tool to use when trying to reach the support staff on call.
So, we have established a bespoke solution which is an excellent platform for businesses to use when communicating important messages to your staff. "Click the Tick" to find out how we can help.
Mobile Ticketing
Want to be one step ahead of the competition? Instead of wasting time and resources sending paper tickets to your customers it's time to think about sending directly to their mobile phones. It's instant, it's eco-friendly and we think it's an all-round better service for your customer.
Your customers have enough to worry about when attending a concert or boarding a plane but the one thing that they double check they have with them is their mobile phone and more recently, their iPad's.
Using a paperless ticket system gives your customers one less thing to worry about. No tickets to produce means no paper wasted, no ink used, no postage problems and less expense for everyone involved.
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Bespoke
I have something else in mind that I would like to discuss with you.
IT Monitoring Alerts
IT is crucial within enterprise across all departments and just simply to help the business stay in business. Without your infrastructure, reporting, monitoring or recording a business would be hard pressed to function. Simply for this reason alone, it is paramount to ensure that when issues do arise, you are notified quickly and reliably by the most effective and convenient method.
Mobile communications is the answer. Integrating mobile communications into your IT systems can help to alert key personnel of any issues when they are in the building, on the move or even out of the country. Where quick action is the aim, mobile is the way there.
Mobile alerts are an easy yet effective method of reducing system downtime. Could you benefit from this? Please "Click the Tick" to learn more.
M2M
According to Oracle-commissioned research there is an expected shift towards embracing M2M as a means for developing new revenue streams. The opportunities are wide ranging with some of today's most common applications for M2M including remote monitoring; measurement and condition recording; fleet management and asset tracking; and in-field data collection, distribution, and storage.
Mobile communications and in particular messaging can be easily integrated into M2M technologies and as such offers a simple but effective way of capturing details (such as temperature, meter reading, water level), and then relaying the information through a network to an application (software program), which will translate the detail into meaningful information for the enterprise's purpose.
We can help you integrate M2M and mobile into your business to bring you value. Please "Click the Tick" to learn more.
Multichannel Comms
Technology is now changing so quickly that barely has one new version taken hold then the newer one is just around the corner. The same goes for communications. Social media has become part of our everyday lives and is now becoming more common place within business. Coupled with this is the rising use of smartphones and mobile communications.
This raises concerns regarding security and device management challenges, as well as complications introduced by the growing trend toward "bring-your-own-device" (BYOD). Bring Your Own Device (BYOD) is certainly becoming the rule rather than the exception in today's workplace. Whilst this concept can be daunting to some companies, embracing BYOD as part of your company's multi-channel approach can eliminate barriers between you and your audience and give you a competitive edge. By embracing this, companies will be able to increase redundancy and maintain improved conversations across multiple touchpoints, easily switching from voice, email, web to text.
Multichannel Communications are the way forward. Please "Click the Tick" to learn more.
Support Staff Updates
When you need your employees to be able to upload, view and manage data when in the office or on call then our mobile communications is the answer.
Our reliable, secure mobile communications services will improve services by helping mobile staff make well informed, timely decisions and improve the quality of communications between their colleagues and customers.
We can help by analysing your current IT set-up, and recommending ways to improve it by integrating mobile updates, which could increase outputs and save valuable time and money. Please "Click the Tick" to learn more.
Bespoke
I have something else in mind that I would like to discuss with you.
Crew Fatigue
Use our mobile communications services to monitor crew performance prior, during and after flights.
In addition to ensuring that your crew are exceeding customer expectations, you can also track how many hours they work to ensure that you keep within their agreed working limits. Why not even use our service for updating your crew regarding new routes, shifts and customer feedback to help with motivation?
Whatever your need our mobile services can help. "Click the Tick" to find out more.
Mobile Boarding Passes
Virgin Atlantic became the first UK airline to enable passengers to bypass check-in kiosks and now Qantas, American Airlines, Virgin Australia, United & Delta have all joined together in using mobile boarding passes and you could too.
According to NIIT Technologies, Bar Coded Boarding Passes (BCBP) use IATA industry standard 2D bar codes. Because they can be accessed from anywhere - even a mobile phone - they offer more convenience for the passenger.
It is a easy solution to implement and use. Airports would simply use mobile scanners to read the passenger's mobile boarding pass (a barcode on their phone) and the details would be processed to enable the passenger to proceed through. This will reduce queuing and therefore improve the passenger's overall check-in experience.
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Passenger Information
Use our mobile communications services to book flights, access flight info, find deals and store flight information - all of which are a must in today's climate for a better customer experience. Our mobile communications services can be used by airlines, airports, railways and coach companies to name but a few in order to keep their passengers updated with travel information. This information is crucial to ensuring that travellers don't miss connections and can easily find alternative transport arrangements when experiencing delays or other travel issues. Keeping the traveller informed will improve their overall experience and even when delayed they will appreciate knowing the reason for the situation and how it can be resolved rather than being left in the dark.
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Vehicle Tracking
Logistic companies can use our services to track their vehicles worldwide, as well as providing a cost effective solution for two-way communication with drivers.
The use of onboard computers is not always feasible for haulage firms and where this is the case an alternative has to be found. Our ability to forward the messages through the internet from an automated system coupled with our technically capable and highly reliable SMS delivery infrastructure, makes our mobile communications services an attractive and effective solution.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Flight Status on the Go
Why not think about using our services to get up to date information on flights, including scheduled departure and arrival times and actual departure and arrival time, gate information. All delivered to a mobile device of your customers' choice.
You could quite simply integrate our mobile communications into your existing flight updates software and as and when updates occur, your software would connect with your customer database to pull the necessary contacts and then automatic notifications could be sent out to your customers.
"Click the Tick" to find out how our solutions can help your customers love you more.
Infrastructure
The Roads and Transport Authority (RTA) has transformed infrastructure in Dubai with help of mobile communications and the innovative companies in the UK are starting to move to this service too.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Real Time Information
Have you ever been commuting and were affected by adverse weather or traffic?
How useful would it be to you to be able to find out exactly where your next connection is and whether you can make it on time or need to reschedule?
Our mobile communications services can be used to get real time passenger information by tracking a bus or train on their route. This will help alert you as to when your transport is delayed and how this will affect your overall travel plans thus allowing you to plan more effectively.
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Secure Mobile Payments
Our clients can use us to deliver a service to launch secure payment of their fares via a mobile device.
Our services are highly reliable and suitable for additional security in the form of encryption or VPN thus ensuring that customers can safely use our SMS services to transfer payment details to a provider who would then process or take the payment.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Check In Desks
Go mobile with a roving counter to process passengers from multiple airlines, making it ideal for shared-use airport terminals.
Some airlines are already making use of mobile technologies to provide check-in facilities and other relevant facilities to their passengers. SAS Scandinavian airlines are one example of an airline which provides an SMS check-in facility for its frequent flyer members.
Customers would provide their mobile numbers at the time of booking. The airline can then send an SMS to customers who are eligible for SMS check-in when the flight gets opened for check-in. Customers can simply reply Yes to get automatically checked in.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Check It Out
Customers can receive up to date information on check-in dates and check-out times saving them the inconvenience of having to wait around a busy desk or locate a notice board to find out.
Hotels can also use mobile communications to inform guests of events or other promotional information to help increase revenue and enhance guest's overall experience.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Trace and Track
Haulage firms are using our services to give their clients a means of tracking packages around the globe. Clients can instantly find out the status of their expected delivery items by simply sending a text message with the tracking code to the courier company and receiving an automated reply confirming the status of the package in a matter of seconds.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Vehicle Maintenance
Company vehicles can be monitored and reported back to the company's control centre thus helping companies manage their assets. Reports can include updates on mileage and fuel use to help companies manage that all important cash flow. This is also a great safety feature and a must have for many companies especially global companies operating in remote areas.
If this sounds like something that would interest you or you would like to find out more, simply "Click the Tick".
Bespoke
I have something else in mind that I would like to discuss with you.
Customer Comms
Mobile technology can also be used to enable utility companies to achieve higher levels of customer satisfaction and retention rates by using SMS to enhance general customer communications. In a competitive market such as utilities where customers can easily find out the best rates available via dedicated online websites and switch to cheaper rates and tariffs, enhancing communications can be an effective tool to retaining customers.
For example, energy customers can receive alerts about updates to their account, when payment is to be collected, or any promotions running at the time. Customers can therefore manage their account more effectively and benefit from any promotions available.
Another useful way in which SMS is being used is to notify customers when an engineer is due to arrive at their premises. This can be very invaluable considering the frustrations many feel at having to stay at home for a substantial length of time just to let an engineer in for a short space of time. By keeping customers informed they can make the most of their time and it helps utility companies reduce the number of missed appointments so it is a win-win situation.
Please "Click the Tick" to learn more.
Emergency Alerting
Utility companies need to be able to alert customers and employees in the case of an emergency. One of the most common emergency situations that most people experience is an energy outage. This can last from a few minutes, hours, or in more severe cases such as Hurricane Sandy, for several days and weeks. SMS alerts can quickly communicate to customers what the issue is and how long to expect the outage to last. This can greatly help assure customers and reduce the number of calls made to customer services. This is particularly important when you consider a recent article by Emergency Management Why everyone should study power outage communications issues which highlights that public anger is normally a result of communication breakdowns rather than operation failures.
When it comes to oil and gas companies, emergency disasters can be on a much larger scale. They frequently operate in remote locations which can often be politically sensitive and encounter extreme weather - as well as the industry itself being high risk as they work with dangerous materials. Mobile technology can be particularly significant as it can alert employees and locals immediately of any danger in the area. We would encourage you to read our case study on Newmont Mining Corporation who use mobile communications for this very purpose.
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Internal Notifications
SMS communications can also be used for internal alerting. Internal uses can include sending secure passwords to employees to enable them to access the company network from home, sending corporate promotions, meeting appointment times and communicating with engineers in the field. These internal alerts help increase operational efficiency and communications with staff.
Another use for internal alerting can be for potential new employees. HR departments can use SMS to update potential candidates on the status of their application, helping shorten the recruitment process and save utility companies money.
Please "Click the Tick" to learn more.
Smart Metering
Utility companies are continually tackling demands to reduce rates and help customers cut energy usage as more and more families and businesses struggle to pay their bills. SwitchGasandElectric.com estimated that half of the UK would be in fuel poverty by the end of 2012 and IVA advisory estimate that as many as 45 companies are going bankrupt every day.
Smart Meters with built-in SMS technology is just one great way in which utility customers can benefit from advancing mobile technology. Invaluable data can be sent from the Smart Meter as and when required making it possible for households and businesses to monitor their energy usage in real time. Customers can then modify their consumption patterns to cut energy bills and identify and investigate any irregularities instantly, helping rectify problems such as leaks quicker than they were able to in the past.
SMS alerts can also be set up to send alarm messages when a certain usage threshold has been exceeded, helping ensure customers are not hit by large bills. Alerts can even be used to analyse temperature and gas consumption and when an issue arises, for example a burst water or gas pipe, the relevant parties are advised by SMS.
SMS alerts to create energy efficiencies and help customers cut costs can prove to be a simple yet effective way to ensure customer loyalty.
Please "Click the Tick" to learn more.
System Alerting
As with any company, systems can often be a critical component of the business and have a direct impact on productivity and the day-to-day running of a business. Therefore, it is important that companies are made immediately aware of any problems with their systems to help them resolve issues quickly and effectively.
For example, imagine your online portal which allows customers to view statements, analyse energy usage and pay bills suddenly stops working. This will mean customers trying to log in to systems will not be able to do so and instead, will call you to complete activities they wish to perform. This will result in customers being annoyed and frustrated (which could potentially have a negative effect on your retention levels) and customer service staff being flooded by calls.
System alerts can quickly alert you to any issues so that you can rectify them as quickly as possible. Please "Click the Tick" to learn more.
Bespoke
There are many further ways in which mobile communications can be used to help utility companies increase customer satisfaction, raise retention levels and cut costs. We continue to witness new solutions entering the market such as paying bills by SMS or using SMS messaging to turn off electrical devices remotely.
We are more than happy to work closely with your company to develop a bespoke and innovative service that will support your company goals and strategy. Please "Click the Tick" to find out more.